Communication Authority Fines Telcos Over Ksh. 300m for Poor Quality Services

Communication Authority Fines Telcos Over Ksh. 300m for Poor Quality Services

The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

Nairobi, 12th January 2018: The Communications Authority of Kenya (CA) fined three mobile operators Ksh.311 million for failing to meet the quality of service (QoS) standards for the 2015/2016 financial year.

According to the QoS report by the CA, neither Safaricom, Airtel nor Telkom Kenya achieved the 80 per cent minimum threshold set for compliance with a number of QoS parameters for the fourth year running.

In the latest report, Safaricom scored 62.5 per cent, while Airtel and Telkom Kenya Ltd were rated at 75 per cent each. However, with an industry average of 70 per cent, the 2015/2016 score is an improvement, compared to the 62.5 per cent average for the preceding year.

The Authority issued the licensees with warning notices for non-compliance and also fined them a sum equivalent to 0.15% of their individual latest financial returns for the period prior to 30th June 2017.

The report also details comparative performance over the past three years thus giving indicators on the relative performance of the operators over time in line with the Kenya Information and Communication Act, 1998, the attendant Regulations and licence conditions in relation to QoS.

The operators were rated on QoS standards expressed in terms of a select set of Parameters/Key Performance Indicators (KPIs). A mobile operator is rated compliant when they attain 80% of the set QoS KPIs.

The Authority has continuously invested in systems and infrastructure to better improve the performance of the sector and its assessment methods.  Additionally, a new QoS framework has been developed in collaboration with stakeholders as part of efforts to continually improve the assessment of compliance by the operators.

The new framework will see the Authority assess both data and voice services and increase its sampling rates countrywide.

The Authority has also initiated measures to enhance its capacity to ensure that it is able to effectively respond to emerging technologies and changing consumer service preferences

 

The Communications Authority of Kenya (CA)  has just released the Sector Statistics Report for 1st Quarter 2017/2018.

The report captures the progress of the ICT sector in the period covering July-September 2017.

Key highlights of the report:

INDICATORS Apr-Jun 2017 Jul-Sep 2017 % change Q4 to Q1
Q4 Q1
Mobile Subscriptions (Millions) 40.259 41.028 1.9
Mobile Penetration 88.7 90.4 1.9
MOBILE MONEY TRANSFER SERVICES
Number of Mobile Money Subscriptions (Millions) 28.074 28.192 0.4
Number of  Registered Mobile Money Agents 180,657 184,537 2.1
Number of Transactions-Sending and Withdrawal (Millions) 480.585 537.242 11.8
Value of Transactions- Sending and Withdrawal (Ksh in trillions) 1.218 1.659 36.2
DATA/INTERNET SERVICES
Data/ Internet Subscriptions (Millions) 29.624 30.891 4.3
Internet Penetration 100.2 112.7 12.5
Broadband Penetration 34.2 38.8 13.5
BROADCASTING SERVICES
Number of free-to-air TV channels 66 62 -6.1
Number of Radio FM stations 178 178 0.0
Digital Signal Population Coverage (%) 75 83.6 11.5
POSTAL AND COURIER SERVICES
Postal Outlets 623 623 0.0
Private Courier Outlets 997 997 0.0
Total Courier Items Sent Locally (Millions) 1.472 1.712 16.3
Total Population in Kenya (Millions) 45.4 45.4 0.0

The detailed report is attached for your further information and can also be accessed on the CA website on this link: http://www.ca.go.ke/index.php/statistics

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